Privacy Policy Panen99 — Protecting Your Personal Data

1Introduction & Scope of Privacy Policy

Panen99 ("we", "the panen99 platform") takes our responsibility to protect the privacy and personal data of every member who uses our online entertainment platform seriously. This panen99 Privacy Policy has been prepared in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and governs how we collect, use, store, and disclose your personal data.

This policy applies to all users of the panen99 platform, including website visitors, prospective members, and registered members. It covers all services we offer, including slots, Live Casino, Sports Betting, e-sports, and all interactions via the panen99 mobile app and website.

2Personal Data We Collect

Panen99 collects your personal data through various means as you use our platform. The type of data collected depends on how you interact with panen99:

2.1 Data You Provide Directly

• Registration Information: Full name, identification number (MyKad/passport), date of birth, gender, email address and phone number
• Financial Information: Bank account number, bank name, and eWallet account number (Touch 'n Go, GrabPay, Boost, ShopeePay) for deposit and withdrawal purposes
• Verification Documents: Copies of MyKad, passport, bank statements, and other KYC documents requested during the identity verification process
• Communications: Records of conversations with panen99's customer support team via live chat, email, or phone

2.2 Automatically Collected Data

• IP address, device type, operating system, and web browser used
• General location data based on IP address (state/city within Malaysia)
• Game activity records, betting history and transaction records on the panen99 platform
• Login session data including time, duration, and frequency of use
• Cookie information and other tracking technology data (see Section 7)

3How Panen99 Uses Your Data

Personal data collected by panen99 is used solely for the following purposes:

• Account Management: Creating, verifying, and maintaining your panen99 account
• Transaction Processing: Processing deposits via DuitNow, FPX, Touch 'n Go eWallet, and other Malaysian payment methods, as well as managing fund withdrawals
• Legal Compliance: Meeting KYC requirements, anti-money laundering (AML) compliance, and reporting obligations as required under Malaysian law
• Platform Security: Detecting and preventing fraud, hacking, multi-account use and abuse of the panen99 platform
• Customer Support: Processing inquiries, complaints, and support requests from panen99 members
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance
• Service Communications: Sending important notifications related to your account, security, promotions, and panen99 platform updates
• Service Improvement: Analysing usage data in aggregate (without identifying individuals) to improve the panen99 user experience

4Data Sharing & Disclosure

Panen99 does not sell or trade members' personal data. However, we may share your data with certain parties in the following circumstances:

4.1 Third-Party Service Providers

Panen99 works with trusted third-party service providers to support platform operations, including payment gateway providers (for processing FPX, DuitNow and Malaysian eWallet transactions), licensed gaming software providers, cloud services and analytics tools. All such providers are bound by strict data confidentiality agreements and are only permitted to process your data for purposes specified by panen99.

4.2 Legal Requirements

Panen99 may disclose your personal data to Malaysian government authorities, regulatory bodies, or law enforcement agencies when required to do so by law, court order, or direction from a legitimate authority.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of panen99 assets, members' personal data may be transferred to the successor entity, subject to advance notice to members and compliance with Malaysia's PDPA.

5Data Security at panen99

Panen99 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

• Data Encryption in Transit: All communications between your device and panen99's servers are protected with TLS 1.3 protocol and 256-bit SSL encryption.
• Encryption of Data at Rest: Sensitive member data is stored in encrypted format using AES-256 standards
• Layered Access Control: Access to panen99 member personal data is restricted on a need-to-know basis — only staff who require access to carry out their duties are permitted
• Continuous Monitoring: 24/7 security monitoring to detect suspicious activity or attempted breaches
• Regular Security Audits: Vulnerability assessments and penetration testing are conducted periodically by independent security experts.
• Staff Training: All panen99 staff who handle personal data receive regular data protection training

6Data Retention Period

Panen99 retains members' personal data only for as long as necessary for the purposes stated in this privacy policy or as required under Malaysian law. In general:

• Active account data is retained for as long as your panen99 account remains active
• Following account closure, transaction data and KYC records are retained for 7 years as required under Malaysian anti-money laundering laws
• Customer support communication logs are retained for 3 years for reference and dispute resolution purposes
• Non-personal cookie and analytics data is retained for a maximum of 24 months

Once the retention period expires, your data will be securely deleted or anonymised in accordance with panen99's established data disposal procedures.

7Cookies & Tracking Technologies

The panen99 website uses cookies and similar tracking technologies to enhance the user experience, analyse website traffic, and deliver relevant content. The types of cookies we use:

7.1 Necessary Cookies

These cookies are essential for the basic functionality of the panen99 platform, including login authentication and session management. Without them, the platform will not function properly. Essential cookies do not require your consent.

7.2 Analytics Cookies

We use analytics tools to understand how members interact with the panen99 platform, which pages are most visited and where technical issues may arise. This data is collected in aggregate and does not identify individual users.

7.3 Preference Cookies

These cookies store your preferences such as language and region settings to provide a more personalised experience on the panen99 platform.

You can manage and delete cookies through your web browser settings at any time. However, removing essential cookies may affect the functionality of the panen99 platform.

8Protection of Children's Data

The panen99 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors. Should we become aware that a child's personal data has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question.

Parents or guardians who become aware that their child has registered on the panen99 platform are urged to contact us immediately at support@panen99.my so that corrective action can be taken without delay.

9Transfer of Data Outside Malaysia

In certain circumstances, your personal data may be processed or stored on servers located outside Malaysia — for example, when we use cloud services or international gaming software providers. In all such cases, panen99 ensures that:

• Data is only transferred to countries or entities that provide a level of data protection equivalent to or higher than Malaysia's PDPA
• Appropriate and satisfactory data transfer agreements have been established between panen99 and the data recipients.
• Additional safeguards are applied to data transferred across international borders

10How to Exercise Your Privacy Rights

To exercise any of the privacy rights outlined in Section 2 above, please contact panen99's Data Protection Officer (DPO) by email at privacy@panen99.my by stating:

1. Your full name and panen99 account number
2. The specific right(s) you wish to exercise
3. Specific details or data relevant to your request

Panen99 will process your request within 21 working days from the date of receipt. For complex cases, this period may be extended by up to 60 days with notice to you. We may need to verify your identity before processing any request relating to your personal data.

11Privacy Policy Amendment

Panen99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Members will be notified of any material changes via email or a prominent notice on the panen99 platform at least 14 days before the changes take effect.

You are encouraged to review this panen99 Privacy Policy page periodically. The date of the latest update is always displayed at the top of this page. Continued use of the panen99 platform after any changes take effect will be deemed acceptance of the revised policy.

12Contact Panen99's Data Protection Officer

If you have any questions, concerns, or complaints regarding panen99's Privacy Policy or how we handle your personal data, please reach out to us through the following channels:

• Privacy Email: privacy@panen99.my
• General Support Email: support@panen99.my
• Live Chat: Available 24/7 within your panen99 account
• Response Time: Within 3 working days for privacy inquiries

If you are not satisfied with our response, you have the right to lodge a complaint with Personal Data Protection Commissioner of Malaysia under the Ministry of Communications and Digital.